FitKit Pro — Support
FitKit Pro is a set of six easy workout timers in one app, for strength training, intervals, running, and more. Need a hand? Start below, or email us any time.
Contact us
Questions, feedback, or a bug to report? Email support@SchumacherPT.com and we’ll get back to you. To help us help you, please include your device model, iOS/watchOS version, and the app version.
Frequently asked questions
What are the main tabs for?
The tab bar has six timers — Metronome, Tempo, Tabata, Timer, EMOM, and Playlist — plus Insights for your workout history and goals, and References for the background behind the timers. For a walkthrough of each, see Getting Started in the User Guide.
Which timer should I use?
Metronome gives you a steady beat for running pace and drills. Tempo times each part of a strength exercise — lifting, holding, lowering, and resting. Tabata alternates hard work and short rests for interval training. Timer counts how long a workout takes, or counts down a rest. EMOM starts a new round every minute and tracks your sets and reps. The User Guide has more on each.
How do I run a whole workout without switching timers?
Build a Playlist: line up any of the timers into one workout that runs from start to finish with a single tap. Repeat a group of exercises for several rounds (a circuit) with rest in between, and add a video or photo to any step. See Playlist and Circuits in the User Guide.
How do I share a Playlist with someone else?
Send the whole Playlist — steps, timing, and any video or photo — with AirDrop or the Share button, or show a QR code that someone else can scan with their phone. See Sharing a Playlist in the User Guide.
Step by step, with pictures: Send a Playlist, Receive a Playlist, or the illustrated guide for receiving a playlist.
What are workout goals and reminders, and what information do they use?
Give a Playlist a goal — such as a certain number of times per day or per week, or every few days — and FitKit Pro suggests reminder times and can send you a notification when one is coming up. To do that, we send a small amount of information to our server: an anonymous device identifier, the playlist’s name and number of steps, and the reminder time. See Goal Scheduling & Reminders in the User Guide and the Privacy Policy for details.
Does FitKit Pro work with Apple Watch?
Yes. The FitKit Watch app puts the timers on your wrist, and your settings and saved Playlists stay in sync between your iPhone and Apple Watch. See Apple Watch in the User Guide.
Can FitKit Pro save my workouts to Apple Health?
Yes, if you turn on Save to Health in Settings — it’s off by default. FitKit Pro only adds to Health: after you finish a workout it saves the type of activity and when it started and ended. It never reads your Health data. See Save to Health in the User Guide.
Does FitKit Pro sync my playlists across my iPhone and iPad?
Yes, if you turn on Playlist iCloud Sync in Settings. Your Playlists and their settings sync through your own private iCloud storage on devices signed in to the same Apple Account, and also work with our RehabKit app. Turn on Sync Videos & Photos if you want your exercise videos and photos to come along too.
Why does sound keep playing when my phone is locked or muted?
That’s on purpose. FitKit Pro keeps playing its beeps and beats when your screen is locked or your phone’s silent switch is on, so you never miss a rep. You can turn the volume down in Settings if you’d like it quieter.
Is FitKit Pro a medical device?
No. FitKit Pro is a timer and scheduling tool for exercise. It does not diagnose, treat, or prescribe anything, and it does not replace the judgment of a qualified healthcare provider or trainer. See our Medical Disclaimer.
Is FitKit Pro HIPAA compliant?
FitKit Pro is designed to minimize collection of personal information: it does not require a FitKit account, collect customer names or contacts, or intentionally collect medical information. However, it is not offered as a HIPAA-compliant electronic health record, patient portal, or protected health information system, and we do not enter into Business Associate Agreements for use of the app. Do not put patient names, medical record numbers, diagnoses, or other protected health information into playlist names, notes, videos, photos, reminders, or shared playlist content if your use requires HIPAA-regulated handling.
Is there a free version, or do I need to subscribe?
FitKit Pro includes a 2-day free trial that starts the first time you open the app. After that, continued use requires a monthly, annual, or lifetime purchase, billed through your Apple ID. A program sent with RehabKit Pro playback included stays free to run without a subscription. Ordinary copies sent from RehabKit Free or Basic require your own FitKit access after the trial. See Subscriptions and Playlists From Your Therapist in the User Guide.
Why does a playlist from my clinician ask me to unlock FitKit?
The clinician label identifies the source; only a Pro program marked “Playback included” includes ongoing playback. Ordinary copies need an active FitKit subscription or lifetime purchase after the trial. See the playlist transfer matrix for all six combinations, sender and version labels, personal edits, and updates.
How do I restore my subscription on a new device?
Open Settings in FitKit Pro and tap Restore Purchases. This requires network access and the same Apple ID used for the original purchase. See Troubleshooting in the User Guide if restoring doesn’t pick up the right plan.
Something isn’t working right.
- No sound? Check the in-app volume in Settings and your device’s physical volume.
- A reminder didn’t show up? Reminders need an internet connection when you set them up, and notifications must be allowed in your iPhone’s Settings. A backup reminder on your phone should still go off.
- Widget or Watch not up to date? Open the app (or the Watch app) to refresh it.
See the full Troubleshooting checklist in the User Guide.
Privacy
FitKit Pro needs no account, and most app data — your timer settings, playlists, and workout history — stays on your device. Push notifications are delivered through OneSignal, subscription purchases are validated through RevenueCat, and workout reminders use our own server for the limited information described above. See our Privacy Policy for details.